Frequently Asked Questions
What types of vehicles do you specialize in?
Our specialists are trained on Premium European vehicles. We service German made vehicles from BMW, MINI, Porsche, Mercedes, Volkswagen and Audi as well as other European makes such as Land Rover, Jaguar, and Volvo. We also service luxury Asian vehicles from Infiniti, Lexus and Acura.
How do I know that you guys are the real deal?
Our mission at Glenwood Foreign Car is to offer a better alternative in automotive service and repair for our team members and customers by approaching every service opportunity as a friendly advocate. Take a look at our reviews, Facebook Page, Instagram Page, and YouTube to glimpse into who we are — better yet, stop on by to say Hello!!
Can you provide references or testimonials from current customers?
We pride ourselves on delivering top quality service at a value. Please refer to Google Reviews and our Facebook Page to see what our amazing customers have to say about us!
What if I can’t get there between 8am and 5pm?
No worries at all! We know that car repair can be inconvenient and we will make it as easy as possible! Feel free to use our secure after hours key pick up/drop off station located under the awning at our front door. Click Here to check out our after hours key pick up/drop off service. If you are dropping off outside of business hours please fill out the provided envelope. Place your keys and registration in the secure lock box for us to contact you when we reopen!
Secure after hours pickup is also available. You will be assigned a key locker, located just outside our front door. The code to the locker is the last three digits of your cell phone. Be sure to set this service up with your service advisor prior to closing!
Secure after hours pickup is also available. You will be assigned a key locker, located just outside our front door. The code to the locker is the last three digits of your cell phone. Be sure to set this service up with your service advisor prior to closing!
Do you offer loaner cars or shuttle services for convenience?
Yes! We do offer a free loaner vehicle for you to use while your vehicle is in for service. It’s best to schedule your reservation ahead of time so we can be sure to have a loaner available. We also offer a local shuttle service within 5 miles. For more information click here to learn more about our free loaner cars that we offer.
Do I need to take my car to the Dealer where I purchased it?
No! Glenwood Foreign Car can perform all of the required maintenance and repairs for your car. If we find any issues that may be covered under your new car warranty we will let you know and assist ASAP!
Manufacturer warranties are not affected by our services! While many new car dealers promote their own service departments, the consumer and their warranty is protected by the Magnuson-Moss Warranty Act. This warranty Act enacted in 1975 specifies that it is unlawful for a warranty to require the consumer to use a product or service from a specified company to uphold said warranty. See more information about “Tie-in Sales Provisions” within the “Magnuson-Moss Act” here: FTC Magnuson-Moss Act guide
Manufacturer warranties are not affected by our services! While many new car dealers promote their own service departments, the consumer and their warranty is protected by the Magnuson-Moss Warranty Act. This warranty Act enacted in 1975 specifies that it is unlawful for a warranty to require the consumer to use a product or service from a specified company to uphold said warranty. See more information about “Tie-in Sales Provisions” within the “Magnuson-Moss Act” here: FTC Magnuson-Moss Act guide
Will servicing my car at your shop void my manufacturer's warranty?
No, it does not. While many new car dealers promote their own service departments, the consumer and their warranty is protected by the Magnuson-Moss Warranty Act. This warranty Act enacted in 1975 specifies that it is unlawful for a warranty to require the consumer to use a product or service from a specified company to uphold said warranty. See more information about “Tie-in Sales Provisions” within the “Magnuson-Moss Act” here: FTC Magnuson-Moss Act guide
Do you use genuine parts?
Yes!! We understand the importance of quality and only use Original Equipment parts and equivalent for all repairs and services. Additionally all of our work is covered 100% (parts and labor) for 2 Years and/or 24,000 miles.
How experienced are your technicians?
We have many years of combined experience and are continually trained and updated on the latest technology.
Will you provide an estimate before working on my car?
YES! No services or repairs will be performed on your vehicle without your authorization. After we perform our Multipoint Inspection and diagnosis we will provide you with a detailed estimate for your review and approval prior to service.
How long will the service or repair take?
Minor repairs and services are usually completed the same day. Your service advisor will keep in close contact with you regarding the timing of vehicle service and repair. We also offer complimentary loaner cars!!
Is there a guarantee or warranty on my repair?
YES! We offer a 2 year and/or 24,000 mile warranty on all repairs and services! Some select items have an even longer warranty! See your service advisor for specific details.
Can you handle complex diagnostic and electrical issues for foreign cars?
Yes, we can! Our years of specialized service and training has made us the go to shop for difficult diagnosis and repair issues.
How often should I bring my foreign car in for maintenance?
This greatly depends on your make/model and driving habits. The absolute bare minimum for any vehicle is an annual service. To keep your vehicle in top condition and avoid potential repairs and expenses we recommend bringing your vehicle in twice a year for a routine inspection, including tire and fluid check.